Sometimes we have to shift in another direction...and not punch people in the throat.

Sometimes we have to shift in another direction...and not punch people in the throat.

So I'm really excited that this is my first blog post but bummed that it's due to the following.

I created the cutest tumbler for my favorite niche "the Planner Community" after finding the perfect tumbler to add my design to. It was the ideal size, had the cutest accessories and more importantly it was pink! Unfortunately I continued to run into issues with the vendor. My most recent encounter resulted in my having to reach out to customers to cancel their orders, issue refunds or offer an alternative.

I was devastated. I had never experienced having to cancel orders due to a delay from a vendor, especially one that I have used for over 4 years...yet here I am. To add insult to injury, after reaching out to the vendor I only received gas lighting responses like "your order shipped, updates to come soon" even though USPS told me they never received the item from my vendor. Did I mention they ended the statement with a smiley face emoji...rich right lol. After a week, I requested that they cancel it and issue my refund...fingers crossed for a mature response. 

So what do we do when we feel down...(*tries really hard not to say throat punch *) We pivot...yep we look for other ways to meet the needs of the customer who are the true victims in this and we ensure that we take steps to prevent this from occurring again. Granted I had no way of knowing that this would occur but I do have control over ensuring this doesn't happen again. 

Here's to not going to jail this week, yay!

~ Tahmara

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